Service Level Agreements

CUBE offers tiered SLAs mapped to contractual uptime commitments, with transparent incident response times and dedicated support channels.

SLA tiers

{tier.name}

Uptime: 99.5%

Response: 8 hours

Resolution: 48 hours

{tier.name}

Uptime: 99.9%

Response: 1 hour

Resolution: 8 hours

Email, Chat

{tier.name}

Uptime: 99.95%

Response: 15 minutes

Resolution: 2 hours

Email, Chat, Phone, Dedicated CSM

SLO → SLA Mapping

Our SLOs (Service Level Objectives) are internal targets that feed into your contractual SLA. We continuously monitor 6 SLOs including export success rate, job latency, SSO availability, API uptime, artifact integrity, and incident MTTR.