SLO/SLI targets, observability architecture, incident management maturity, and transparent status communication for CUBE OneCare.
Our SLOs define reliability targets for each critical service. SLIs are measured continuously, and error budget consumption drives engineering prioritization.
| Service | SLI | Target | Window | Consequence |
|---|---|---|---|---|
| Patient Portal | HTTP success rate (non-5xx) | 99.9% | 30-day rolling | Error budget burn alert → P1 escalation |
| Provider Portal | HTTP success rate (non-5xx) | 99.9% | 30-day rolling | Error budget burn alert → P1 escalation |
| API Gateway | Request latency p99 < 500ms | 99.5% | 30-day rolling | Performance review + capacity planning |
| CUBE Assist (AI) | Response latency p95 < 3s | 99.0% | 7-day rolling | Model optimization review |
| Authentication | Login success rate | 99.95% | 30-day rolling | Immediate P1 investigation |
| Data Pipeline | Processing completeness | 99.9% | 24-hour rolling | Reprocessing + data integrity audit |
Application, infrastructure, and business metrics collected at 10s intervals
Structured logging with centralized aggregation and 2-year retention
Distributed tracing across all services for end-to-end request visibility
Multi-tier alerting with escalation paths and on-call rotation
Incidents are classified by severity with defined response times, resolution targets, and communication cadences.
Structured postmortem document within 48 hours of resolution
Every postmortem generates tracked action items with owners and deadlines
Systemic themes identified; architectural improvements prioritized
Real-time service status with historical uptime data
Proactive alerts for scheduled maintenance and incidents
Contextual notifications within patient and provider portals
Machine-readable status updates for integration
Enterprise customers can request a detailed reliability briefing covering SLO performance, incident history, and architectural resilience.
Request a briefingDisclaimer: SLO targets represent engineering goals, not contractual commitments unless specified in your service agreement. Actual SLA terms are defined in your enterprise contract. Historical uptime metrics are available upon request for qualified prospects. CUBE Collective LLC, 30 N Gould St. Ste. R, Sheridan, WY 82801, USA.