CUBE OneCare operates a quality management system aligned to ISO 9001:2015 principles. Every process — from development to support — follows documented procedures with measurable quality objectives.
99.95%
System Uptime
Target: ≥99.9%
< 15 min
Incident Response (P0)
Target: ≤ 30 min
98.7%
Change Success Rate
Target: ≥ 95%
3
Open CAPAs
Target: ≤ 10
< 25 days
Audit NCR Closure
Target: ≤ 30 days
72
Customer NPS
Target: ≥ 50
Seven core processes ensuring consistent quality across the platform.
All controlled documents follow a standardized lifecycle: draft → review → approve → publish → retire. Version control with mandatory review periods. Document classification (Policy, Procedure, Work Instruction, Record). All changes tracked with full revision history.
Structured change management for all platform modifications. Changes classified by risk (Standard, Normal, Emergency). Change Advisory Board (CAB) reviews Normal/Emergency changes. Post-implementation reviews within 48 hours for Emergency changes.
Corrective and Preventive Action process for systematic issue resolution. Root cause analysis using 5-Whys and Fishbone diagrams. Effectiveness verification 30–90 days after implementation. Trend analysis to identify systemic issues.
Risk-based annual audit plan covering all QMS processes. Audit frequency aligned with process risk. Auditors trained to ISO 19011 guidelines. NCR classification: Major, Minor, Observation. Open findings tracked to closure with evidence.
All critical suppliers assessed before onboarding and reassessed annually. Evaluation criteria: quality, security, compliance, financial stability, and performance. Approved Supplier List maintained with risk classification. Performance scorecards reviewed quarterly.
Multi-channel satisfaction measurement: NPS surveys, CSAT scores, support ticket analysis, feature request tracking, and churn analysis. Quarterly customer satisfaction reports presented to leadership. Feedback directly informs product roadmap priorities.
Centralized register tracking all improvement opportunities from audits, CAPAs, customer feedback, incident reviews, and management reviews. Each improvement has owner, target date, and status. Monthly review of improvement pipeline velocity.
Access our quality manual, audit reports, and CAPA register under NDA.